‘Supertuff and LiSEC have been working together for 20 years now.’
In Great Britain, Supertuff was the first company to invest in the LiSEC SplitFin – a laminated glass line with water jet technology. “The LiSEC SplitFin is our latest plant. We believe it will allow us to be faster and give us an advantage over the rest of the market,” says Amit Patel.
‘A large product portfolio and many exciting projects’
Ged Smith, Managing Director of LiSEC Software UK Limited, also appreciates the cooperation: “The partnership between Supertuff and Lisec goes back a very very long time in both machinery and total software solutions. High quality innovative machinery and software working together perfectly naturally gives superior results and efficiency. We have been their software supplier for ERP and production control and product tracking for all this time, and our system has both grown with them and enabled their growth over the years. Amit has described very well the aims and goals of Lisec – quality, innovation and a reliable business partner – we try to understand the customer and his needs and strive to be there for them when they need us. We look forward to many more years of working side by side for success in the future.”
‘A successful cooperation for 20 years’
Amit emphasizes that LiSEC listens when they have problems and quickly finds solutions. “If something goes wrong, you know they are there. Even if you call in the middle of the night or on a Friday evening, there is someone in Austria to help you. LiSEC is very reliable. Machines must be reliable. If a machine does something good but always fails, it’s not good. Reliability is the best word to describe LiSEC. They keep their promises – that’s important in the market.”
‘Reliability and personal contact – the cornerstones of successful cooperation’
“The LiSEC machines are always very clever,” emphasizes Amit Patel. But what is even more important to him: The LiSEC machines last: “A LiSEC machine we have is 15 years old. The LiSEC WSL. And we have processed millions of meters of glass there. It’s about much more than just the service life of the machine. Normally you have to scrap a machine after ten years. We have had our LiSEC machine for 15 years now – and it still runs! If a machine lasts 15 years, which should only last ten years, and you run it more intensively than you should, then that says it all.” He reports that the LiSEC WSL is in operation at their company 24 hours a day, five days a week.